This Privacy Policy applies to the services offered on the Kintetsu.com.au website offered by Kintetsu International Express (Oceania) Pty Ltd (ABN 45003425867). Please read this Privacy Policy carefully before using the ereservations.com.au website. Usage of the Kintetsu.com.au website is conditional upon you agreeing to be bound by this Privacy Policy.
Kintetsu recognises the importance of protecting your privacy. This policy explains how we handle personal information that is collected on our web sites. It reflects our company policies and our understanding of our obligations under the Privacy Act 1988. This Privacy Policy will apply to any personal information you provide to us when making a booking with us or under any other agreement or arrangement with us. This Privacy Policy will also apply to any information about you that is provided to us by someone else such as a travel agent.
Kintetsu recognises the importance of your privacy, and that you have a right to control how your personal information is collected and used. We know that providing personal information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, Kintetsu will only collect and use your personal information as set out below.
Kintetsu will not collect or monitor any personal information about you without your consent. The only personal information we collect is what you tell us about yourself, for example when making a reservation, we ask for information such as your email address, name, address, billing address credit/debit card number and expiry date. If you contact us, we may keep a record of that contact.
Any further collection of your personal information than that explained here will only occur with your consent.
Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. Kintetsu uses cookies to make your use of our website and services as convenient as possible. Cookies in and of themselves do not personally identify users, although they do identify a user's browser. Cookies are useful to estimate our number of members and determine overall traffic patterns through our website.
If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of Kintetsu's services.
Your personal information is confidential. We will use the information collected from you in several ways:
Other than for these purposes, Kintetsu will not use or disclose any information about you without your consent, unless:
In seeking to give you the most worthwhile experience of our website possible, Kintetsu may use your personal information to send you information and product updates about products or services which you have requested.
When you provide your personal information to us, Kintetsu will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.
Kintetsu and its affiliates recognise the trust you place in us when you give us personal information. Kintetsu will disclose your information to third parties (such as the hotels) only for the purpose of completing your reservation and for the purposes of associated administration. In order to operate the website or deliver a service we may sometimes share your personal information with a service partner, such as the website developer. We will use our best endeavours to ensure that any such service partner respects your privacy on the same terms as this Privacy Policy. We will not otherwise disclose your personal information to other companies without your explicit consent.
We do not disclose information about you to advertisers. Instead, advertisers give us advertisements and tell us the kind of audience they wish to reach. Kintetsu then takes the advertisement and displays it to users who are most likely to have an interest in the product or service.
We may contact you at the email or other address which you provide to us in order to:
We will not send you 'spam' (advertising information) without first asking you whether you wish to have promotional information sent to you. If you are receiving promotional information about Kintetsu and do not wish to receive this information any longer, you may remove your name from our list either by visiting our website and following the instructions on how to withdraw your information from that site (where that facility is available), or e-mailing us at inquiry@kintetsu.com.auand asking to be removed from our mailing list. Please allow 28 days for this request to be processed.
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at inquiry@kintetsu.com.au. Our file of your information will be made available to you within 14 days.
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at inquiry@kintetsu.com.auand we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.
Kintetsu will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers and access to this information is restricted. We require our employees and data processors to respect the confidentiality of any personal information held by Kintetsu. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Kintetsu will not be held responsible for events arising from unauthorised access to your personal information.
Our sites may provide links to other websites that are outside of our control. We are not responsible for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the privacy policies of those websites.
If Kintetsu becomes aware of any ongoing concerns or problems with sites on our website, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us at inquiry@kintetsu.com.au.
Our commitment to providing our customers with relevant and useful online information and services relating to our Kintetsu system means that our business will continue to evolve as we introduce new services and features to our web sites. Because of this, from time to time, our policies will be reviewed and may be revised. Kintetsu reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on its website.